Privacy Policy

1. Information We Collect Directly from You

We collect information that you explicitly provide to us to facilitate your order and equipment installation. This includes:

1. Contact Details: Name, email address, and phone number.
2. Order & Delivery Info: Billing address and physical shipping address.
3. Payment Confirmation: We do not store your full credit card details. We only collect transaction confirmations provided by our payment processors to fulfill your order.

2. How We Use Your Personal Information

We use your data strictly for the following business purposes:

1. Fulfillment: To process payments, arrange shipping, and coordinate technical installation or support for your equipment.
2. Communication: To provide customer support, send order updates, and respond to technical inquiries.
3. Marketing: If you opt-in to our newsletter, we use your email to send updates. You may unsubscribe at any time.

3. Data Sharing and Disclosure

We only disclose your personal information to third parties necessary for the contract of sale, including:

1. Logistics Partners: To deliver the product to your physical address.
2. Payment Gateways: To securely process your transaction.
3. Legal Obligations: When required by law or to protect our legal rights.

4. Data Security and Retention

We implement industry-standard security measures to protect your data. We retain your personal information only as long as necessary to provide you with services, comply with tax/accounting laws, and resolve any technical or warranty disputes.

5. Your Rights

Under the Hong Kong Personal Data (Privacy) Ordinance, you have the right to check whether we hold data about you, access such data, and require us to correct any inaccurate information.

6. Contact Us

If you have any questions regarding this Privacy Policy, please contact at: info@cerealproject.com